The owner of the ULUALA online store (hereinafter referred to as the Online Store) is 4Nm Garage OÜ (registration code 14497441), Roostiku tee 2, Vääna-Jõesuu, Harjumaa, Estonia.

Validity of the Sales Agreement, Product, and Price Information

The terms of sale apply to purchasing goods from the Online Store.
The prices of the products sold in the Online Store are shown alongside the products. The price includes delivery fees, which depend on the buyer's location and delivery method. Delivery fees are displayed during checkout.
For orders within Estonia, the Online Store covers the delivery fee if the order exceeds €99.

Information about the product is presented directly next to the product in the Online Store.

Placing an Order

To order a product, add the desired items to the shopping cart. To complete the order, fill in the required fields and choose the preferred delivery method. After this, the total amount will be displayed, which can be paid via a bank transfer or by selecting the "pay by invoice" option, in which case an invoice will be sent for payment. The agreement takes effect once the payable amount has been received in the Online Store's bank account. If the ordered product cannot be delivered due to the product being out of stock or for other reasons, the buyer will be notified as soon as possible, and the paid amount (including delivery costs) will be refunded immediately, but no later than 14 days after sending the notification.

Payment Methods

• Orders can be paid by bank transfer or by invoice.
• The seller does not have access to the customer's bank or credit card details.
• Payments are made in euros.

Delivery

Products are shipped to the following countries: the Republic of Estonia and the European Union. Products are shipped elsewhere only by special agreement.

The Online Store uses Itella Smartpost and Omniva parcel locker services for delivery.

The buyer bears the shipping costs, and relevant information is displayed with the delivery method. Domestic deliveries within Estonia typically arrive at the designated destination within 3-7 business days after the sales agreement takes effect.

For deliveries outside Estonia, delivery will occur within 14 calendar days. For international orders, please contact the Online Store at uluala.kodu@gmail.com to determine the delivery cost.

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the agreement within 14 days. The right of withdrawal does not apply if the buyer is a legal entity.

To use the 14-day right of return, the ordered product may not be used in any other way than necessary to verify the nature, characteristics, and functioning of the product, as is allowed for testing in a physical store.

If the product has been used for purposes other than verifying its characteristics or shows signs of use or wear, the Online Store has the right to reduce the refundable amount according to the product's decreased value.
To return a product, a written withdrawal application must be submitted and sent to uluala.kodu@gmail.com no later than 14 days after receiving the product.

The buyer covers the return costs unless the reason for return is that the item did not match the order (e.g., wrong or defective product). The buyer must return the product within 14 days after submitting the withdrawal application or provide proof that the product has been handed over to a carrier within the mentioned period.
Upon receiving the returned product, the Online Store will refund the buyer immediately, but no later than 14 days after receiving the withdrawal application, all fees received under the agreement.

The Online Store may refuse to refund until the product has been returned or until proof of the return has been provided, whichever occurs first.
If the buyer explicitly chooses a delivery method more expensive than the cheapest standard delivery offered by the Online Store, the Online Store is not obligated to reimburse the cost exceeding the standard delivery cost.
The Online Store has the right to withdraw from the sales transaction and demand the return of the product if the product's price in the Online Store was mistakenly marked significantly lower than its market value.

Right to Submit a Complaint

The Online Store is responsible for non-conformity or defects in the product sold to the buyer, which existed at the time of delivery and appear within two years after the product has been handed over to the buyer. During the first six months, the defect is presumed to have existed at the time of delivery. Proving otherwise is the responsibility of the Online Store.

The buyer must report any defects within two months of discovering them by sending an email to uluala.kodu@gmail.com or calling +372 5347 2820.
The Online Store is not responsible for defects caused after the product has been delivered to the buyer.

If the product purchased from the Online Store has defects for which the Online Store is responsible, the Online Store will repair or replace the product. If repair or replacement is not possible, the Online Store will refund all fees incurred under the sales agreement.

The Online Store responds to consumer complaints in writing within 15 days.

Direct Marketing and Processing of Personal Data

The Online Store uses personal data entered by the buyer (name, phone number, address, email address, bank details) only for processing orders and delivering goods to the buyer. The Online Store forwards personal data to delivery service providers to ensure the product's delivery.

The Online Store will send newsletters and offers to the buyer's email address only if the buyer has expressed a desire to receive them by entering their email address on the website and indicating their consent to receive direct marketing messages.

The buyer can opt out of newsletters and offers at any time by notifying the Online Store via email or by following the instructions provided in the promotional email.

If the buyer has complaints regarding the Online Store, they should send an email to uluala.kodu@gmail.com or call +372 5347 2820.

If the buyer and the Online Store cannot resolve the dispute through negotiation, the buyer can contact the Consumer Disputes Committee. The Committee is authorized to resolve disputes arising from agreements between the buyer and the Online Store. Submitting a complaint to the Committee is free of charge for the buyer.